List of PESCO Subdivisions & Offices with Contact Information | PESCO Customer Support

Peshawar Electric Supply Company (PESCO) plays a crucial role in delivering reliable electricity to millions of households and businesses across Khyber Pakhtunkhwa. Whether it’s paying your electricity bill, registering a complaint, or requesting a new connection, knowing how to reach the right PESCO office can save you time and hassle.

PESCO operates through multiple subdivisions and offices, each designed to efficiently manage electricity distribution and customer support in its respective region. From billing inquiries to outage reporting, having direct access to the correct office ensures that your electricity needs are addressed quickly and effectively.

As the electricity regulator, NEPRA ensures that PESCO adheres to fair practices and maintains transparency, while WAPDA provides the broader framework for electricity generation and distribution in Pakistan. Together, these authorities support PESCO in delivering consistent, high-quality services to its customers.

For residents and businesses, keeping a handy list of PESCO customer service contacts, electricity billing offices, and headquarters contact information is essential. This guide will help you locate the right subdivision and office for your needs, making your electricity-related tasks easier and more efficient.

PESCO Headquarters (HQ) Contact Information

The Peshawar Electric Supply Company (PESCO) Headquarters serves as the central nerve center for electricity distribution, customer support, and administrative operations across Khyber Pakhtunkhwa. Situated in the heart of Peshawar, the HQ is responsible for overseeing all subdivisions, ensuring smooth electricity supply, resolving customer complaints, and implementing policies set by NEPRA and WAPDA. For anyone living or running a business in the province, knowing how to contact PESCO HQ can make dealing with electricity-related matters faster, more efficient, and less stressful.

Address of PESCO Headquarters

The PESCO headquarters is located at WAPDA House, Peshawar, which is easily accessible for visitors and officials alike. This office acts as the central point for all major electricity-related services, including complaints, billing queries, and electricity connection requests. Having a precise address is crucial, especially for first-time visitors who may need to submit applications or follow up on pending issues.

Phone Numbers for PESCO HQ

The headquarters provides multiple phone lines to assist customers, ensuring that inquiries are routed to the correct department:

• General Inquiry: 091-921-XXXX – For all general questions regarding electricity services, office timings, and operational hours.

• Customer Support / Complaints: 091-921-YYYY – For reporting power outages, faulty meters, or other technical issues.

• Billing Office: 091-921-ZZZZ – For inquiries related to bills, payment verification, or duplicate bill requests.

Having these phone numbers on hand allows residents and business owners to quickly connect with the PESCO customer support team without wasting time navigating long queues or waiting for email responses.

Email Addresses

For those who prefer written communication or need to send documents:

• Customer Support Email: [email protected] – Ideal for general complaints, service inquiries, or follow-ups.

• Billing Email: [email protected] – For sending payment confirmations, requesting duplicate bills, or clarifying billing discrepancies.

Emails are particularly useful for customers who want a written record of their requests, which can help in tracking complaint resolution or bill adjustments.

Services Available at PESCO Headquarters

The HQ is not just an administrative office—it provides a wide range of essential services for electricity consumers:

1. Complaint Registration – Customers can report issues such as prolonged power outages, voltage fluctuations, defective meters, and other service-related problems. Submitting complaints directly to HQ ensures faster action and escalates critical issues efficiently.

2. Billing Assistance – The headquarters handles billing disputes, duplicate bill requests, and clarification of charges. Customers often face discrepancies due to meter reading errors, late payments, or system glitches, and HQ staff are trained to resolve these issues professionally.

3. New Electricity Connections – Whether you are setting up a new home, a commercial facility, or an industrial unit, PESCO HQ manages new connection applications, inspections, and approvals. They guide customers through the required documents, fee structures, and installation timelines.

4. Customer Support & Guidance – HQ staff provide information about electricity tariffs, policies, and service schedules. They also advise on online services, mobile applications, and other modern tools that make electricity management convenient for customers.

5. Service Escalation – For issues unresolved at subdivision offices, the headquarters acts as the escalation point, ensuring complaints receive proper attention and timely resolution.

PESCO Subdivisions by Region

To provide efficient and reliable electricity services across Khyber Pakhtunkhwa, PESCO operates multiple subdivisions, each responsible for managing electricity distribution, billing, and customer support in its respective area. These subdivisions ensure that complaints are resolved quickly, bills are accurately processed, and new connections are issued without delay.

Understanding the different PESCO subdivisions and their office contacts can save you time and help you get faster responses for any electricity-related service. Each subdivision has its own offices, customer support channels, and billing desks to cater to the local population effectively.

Below is a detailed guide to PESCO subdivisions and their primary offices:

1. Peshawar Subdivision

• Office Address: PESCO City Division Office, Peshawar, Khyber Pakhtunkhwa

• Phone Numbers: 091-921-XXXX, 091-921-YYYY

• Email: [email protected]

• Services:

  • Complaint registration (power outages, voltage fluctuations)

  • Billing inquiries and duplicate bill requests

  • New electricity connections

  • Customer support for general queries

2. Mardan Subdivision

• Office Address: PESCO Mardan Division Office, Mardan, Khyber Pakhtunkhwa

• Phone Numbers: 0937-XXXXXXX, 0937-YYYYYYY

• Email: [email protected]

• Services:

  • Billing support and verification

  • Complaint registration

  • Assistance with new connections

  • Guidance for online bill payment and customer support

3. Charsadda Subdivision

• Office Address: PESCO Charsadda Division Office, Charsadda, Khyber Pakhtunkhwa

• Phone Numbers: 091-XXXXXXX, 091-YYYYYYY

• Email: [email protected]

• Services:

  • Power outage reporting and technical complaints

  • Bill correction and duplicate bill requests

  • New electricity connection applications

  • Customer guidance and support

4. Nowshera Subdivision

• Office Address: PESCO Nowshera Division Office, Nowshera, Khyber Pakhtunkhwa

• Phone Numbers: 0923-XXXXXXX, 0923-YYYYYYY

• Email: [email protected]

• Services:

  • Complaint registration

  • Billing inquiries and payments

  • New electricity connections

  • Customer support and escalation services

5. Swabi Subdivision

• Office Address: PESCO Swabi Division Office, Swabi, Khyber Pakhtunkhwa

• Phone Numbers: 0938-XXXXXXX, 0938-YYYYYYY

• Email: [email protected]

• Services:

  • Reporting outages and voltage issues

  • Bill verification and corrections

  • Assistance with new connections

  • Customer service guidance

6. D.I. Khan Subdivision

• Office Address: PESCO D.I. Khan Division Office, Dera Ismail Khan, Khyber Pakhtunkhwa

• Phone Numbers: 0966-XXXXXXX, 0966-YYYYYYY

• Email: [email protected]

• Services:

  • Complaint registration and resolution

  • Billing inquiries and duplicate bill requests

  • New electricity connection applications

  • Customer support and guidance

7. Bannu Subdivision

• Office Address: PESCO Bannu Division Office, Bannu, Khyber Pakhtunkhwa

• Phone Numbers: 0928-XXXXXXX, 0928-YYYYYYY

• Email: [email protected]

• Services:

  • Electricity complaint registration

  • Billing assistance and payment verification

  • New connections and service applications

  • Customer support and escalation

8. Kohat Subdivision

• Office Address: PESCO Kohat Division Office, Kohat, Khyber Pakhtunkhwa

• Phone Numbers: 0922-XXXXXXX, 0922-YYYYYYY

• Email: [email protected]

• Services:

  • Power outage complaints

  • Billing inquiries and corrections

  • New electricity connections

  • Customer guidance and support

9. Abbottabad Subdivision

• Office Address: PESCO Abbottabad Division Office, Abbottabad, Khyber Pakhtunkhwa

• Phone Numbers: 0992-XXXXXXX, 0992-YYYYYYY

• Email: [email protected]

• Services:

  • Complaint registration

  • Billing issues and verification

  • New connection applications

  • Customer support for all electricity-related queries

10. Mansehra Subdivision

• Office Address: PESCO Mansehra Division Office, Mansehra, Khyber Pakhtunkhwa

• Phone Numbers: 0997-XXXXXXX, 0997-YYYYYYY

• Email: [email protected]

• Services:

  • Reporting outages and technical issues

  • Billing inquiries and duplicate bills

  • New electricity connections

  • Customer guidance and service support

11. Haripur Subdivision

• Office Address: PESCO Haripur Division Office, Haripur, Khyber Pakhtunkhwa

• Phone Numbers: 0995-XXXXXXX, 0995-YYYYYYY

• Email: [email protected]

• Services:

  • Complaint registration and resolution

  • Billing inquiries and verification

  • New connection applications

  • Customer service and guidance

How to Contact PESCO for Specific Services

Navigating electricity services can sometimes be challenging, but PESCO has made it easier by providing multiple channels for customers to access support. Whether you need help with billing inquiries, complaint registration, power outage reporting, or requesting a new connection, knowing the right way to contact PESCO ensures faster and more efficient service. Below is a detailed guide on how to reach the appropriate PESCO office for each service.

Billing Inquiries

Managing your electricity bills is one of the most common reasons customers contact PESCO. Whether you need to check your current bill, clarify charges, or request a duplicate bill, PESCO provides multiple ways to assist you:

• Phone Support: Contact your local subdivision or PESCO HQ for instant billing support. Phone lines are dedicated to handling billing inquiries, making it easier to resolve discrepancies quickly.

• Email: Send billing-related questions or duplicate bill requests to the subdivision’s billing email address. This creates a written record of your query for follow-up.

• In-Person: Visit your local PESCO office for personalized assistance with bills, payments, or adjustments.

By using these channels, customers can address billing issues efficiently and avoid delays or misunderstandings.

Complaint Registration

If you experience any electricity-related problems, such as outages, voltage fluctuations, or faulty meters, PESCO provides multiple ways to register your complaints:

• Phone: Call your subdivision office or the PESCO helpline to report technical issues or service interruptions.

• Email: Submit a detailed complaint via email to ensure it is documented and tracked.

• Online Forms: Some subdivisions provide online complaint registration forms that allow customers to submit issues from the comfort of their home.

Prompt complaint registration helps PESCO address problems faster, ensuring your electricity service is restored quickly. Always provide complete details, such as your consumer number and location, to streamline the resolution process.

Reporting Power Outages

Power outages can disrupt daily life and business operations. PESCO encourages customers to report outages promptly so that repair crews can be dispatched efficiently:

• Local Office Contact: Call your subdivision office to report the outage, providing details about the area affected and the nature of the problem.

• PESCO HQ Contact: For large-scale outages or critical situations, escalate the report to PESCO headquarters.

• Complaint Logging: Keep a record of your outage complaint number for follow-up.

Timely reporting of outages helps PESCO manage electricity distribution effectively and reduces downtime for all customers in the affected region.

Requesting New Connections

Whether you are setting up a new home, office, or industrial unit, PESCO provides a structured process for new electricity connections:

• Application Submission: Visit your local subdivision office to submit required documents and application forms.

• Guidance: Subdivision offices provide guidance on required fees, meter installation, and service timelines.

• Follow-Up: Track the status of your application by contacting the office or checking updates via PESCO customer support channels.

Using these official channels ensures a smooth and hassle-free experience when requesting new electricity connections.

Tips for Reaching the Right PESCO Office

Getting timely and effective assistance from PESCO often depends on knowing the right office to contact and the best way to approach them. Whether it’s a billing inquiry, complaint registration, or requesting a new connection, following a few practical tips can save time and ensure your issue is resolved quickly.

Use Subdivision-Specific Contacts for Faster Response

Each PESCO subdivision office handles customers from a specific region. Contacting your local office directly ensures that your request reaches the right team without unnecessary delays. For example:

• Residents in Peshawar should contact the Peshawar subdivision office.

• For Mardan, reach out to the Mardan subdivision office.

• Similarly, use the contacts for Charsadda, Nowshera, Swabi, D.I. Khan, Bannu, Kohat, Abbottabad, Mansehra, or Haripur depending on your location.

Using subdivision-specific contacts reduces wait times, speeds up complaint registration, and ensures your requests are handled by staff familiar with your area.

Preferred Times to Call or Visit

Timing can make a big difference when reaching out to PESCO customer support. Offices tend to be less crowded during the mid-morning or early afternoon hours. Here are some practical tips:

• Call early in the day to avoid busy lines.

• Avoid visiting during lunch hours when offices may have reduced staff.

• For urgent issues like power outages, call immediately, as these complaints are prioritized for rapid resolution.

By contacting PESCO offices at optimal times, you increase your chances of getting faster responses and smoother service.

Use Online Services When Possible

PESCO has increasingly made it easier for customers to access services online. Using official online channels can save you multiple trips to the office and allows you to:

• Pay your electricity bills online quickly and securely.

• Submit complaints or service requests through email or online forms.

• Track the status of new connection applications or ongoing complaints.

Online services provide a convenient and efficient alternative, especially for routine inquiries or non-urgent matters. By combining online support with subdivision-specific contacts, you can ensure that your electricity-related tasks are handled efficiently.

Frequently Asked Questions